1. Product Certifications & Standards
Q1: Are your products compliant with international certifications (e.g., UL, FM, CE)?
A: Yes, our core products hold the following certifications:
Fire Protection Products: UL/FM
Pipes & Valves: CE-PED
Seismic Bracing: UL/FM
Regional certifications available (e.g., SASO for Saudi Arabia, GOST for Russia) upon request.
Q2: Can you provide third-party test reports or certification documents?
A: Absolutely! We supply with each shipment:
Factory inspection reports (material composition, pressure test data)
Original certifications (ISO 9001, lab accreditation)
2. Export Packaging & Logistics
Q3: Is your export packaging suitable for long-distance shipping or extreme climates?
A: We use 3-level protective packaging:
Anti-rust treatment: Vacuum sealing + anti-corrosion oil (metal parts)
Reinforced packaging: Moisture-proof wooden crates/steel strapping (<10% humidity)
Container solutions: Desiccants/shock-absorbing fillers (loading guidance video available)
Q4: Do you support EXW/FOB/CIF/DDP Incoterms?
A: Flexible options:
EXW (pickup at factory): Client arranges logistics
FOB (major Chinese ports): Includes export clearance
CIF/DDP: Partner with preferred freight forwarders (door-to-door quotes available)
Q5 What is your production and delivery timeline?
A:Standard products: 15-20 days (after order confirmation)
Customized products: 25-30 days (subject to drawing approval)
Q6: Can you provide complete customs clearance documents?
A: Each shipment includes:
Commercial Invoice
Packing List
Certificate of Origin (CO/Form F)
Material Test Certificate (MTC)
Special documents upon request